Exchanges & Returns
We want every ORPHIC piece to fit exactly how it’s meant to. If something isn’t right, we’ve made exchanges and returns simple and transparent.
Exchanges (Size Changes)
If you need a different size, we’ve got you covered.
- Exchanges are available within 7 days of receiving your order
- Exchanges are processed within 1–3 days once approved
- Items must be unused, unworn, and in original condition
To request an exchange, contact us on WhatsApp:
WhatsApp: +971 54 713 8818Please share the following details:
- Order ID
- Full name
- Contact number
- Item name & size received
- Size you’d like to exchange it for
Our team will guide you through the process instantly.
Returns & Refunds
If you’d like to return your order, you can reach out to us on the same WhatsApp number.
WhatsApp: +971 54 713 8818Please include:
- Order ID
- Full name
- Contact number
- Item name
- Reason for return
Once reviewed, our team will confirm the next steps.
Important Notes
- Requests must be made within 7 days of delivery
- Items must be returned in original condition
- Refunds are processed after quality inspection
Need Help Choosing a Size?
If you’re unsure before ordering, we recommend using our Find My Size tool or messaging us directly — we’re happy to help you choose the perfect fit.