Privacy Policy - Orphic Trading

Privacy Policy

At Orphic Trading (“we,” “us,” or “our”), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website Orphicbo.com (the “Website”) or purchase our products.

By using our Website or providing your personal information, you agree to the terms of this Privacy Policy.

1. Definitions

  • Personal Data: Any information that identifies you or can reasonably be used to identify you (e.g., name, address, email, phone number).
  • Processing: Any operation performed on Personal Data, including collection, storage, use, disclosure, or deletion.
  • Customer / You: Any individual accessing the Website or purchasing from us.

2. Information We Collect

  • Personal Information: Name, email address, phone number, billing and shipping address.
  • Payment Information: Card details are processed securely via third-party providers; we do not store payment data.
  • Order Information: Products purchased, delivery details, order history.
  • Technical Information: IP address, browser type, device details, cookies, and usage data when you browse our Website.

3. Legal Basis for Processing

  • Contractual necessity: To process, deliver, and fulfill your orders.
  • Legal obligation: To comply with UAE laws and regulations.
  • Legitimate interests: To improve our Website, customer service, and product offering.
  • Consent: For sending marketing communications (email, SMS, WhatsApp, or push notifications).

4. How We Use Your Information

  • Process and deliver orders within the UAE.
  • Provide customer support and handle returns or exchanges.
  • Communicate updates regarding your purchases.
  • Send marketing communications (only if you have given consent).
  • Improve our Website and enhance your shopping experience.
  • Comply with applicable UAE laws and regulatory requirements.

5. Sharing of Information

We share your Personal Data only as necessary:

  • Service Providers: Logistics, courier, IT, and payment providers assisting in order fulfillment.
  • Legal Authorities: Where required by UAE law, regulation, or court order.
  • Business Transfers: In the event of a merger, acquisition, or transfer of assets.

We do not sell, rent, or trade your Personal Data to third parties.

6. International Data Transfers

Although we operate within the UAE, some of our service providers (such as Shopify, Meta, and payment processors) may store or process your Personal Data on servers located outside the UAE. By using our Website, you consent to such international transfers, provided that adequate safeguards are in place.

7. Cookies and Tracking

Our Website uses cookies and similar technologies to:

  • Enable essential site features (e.g., cart, checkout).
  • Monitor site performance and usage analytics.
  • Personalize your browsing experience.

You may disable cookies in your browser settings, but this may limit Website functionality.

8. Data Retention

We retain Personal Data only for as long as necessary to fulfill the purposes outlined in this Policy or as required by UAE law. Payment data is never stored by us and is handled exclusively by certified third-party processors.

9. Data Security

We implement appropriate technical and organizational safeguards to protect Personal Data against unauthorized access, alteration, or misuse. While we take all reasonable precautions, no system can guarantee absolute security.

10. Your Rights

Under UAE consumer protection principles, you have the right to:

  • Access the Personal Data we hold about you.
  • Request correction of inaccurate or incomplete data.
  • Request deletion of your Personal Data, subject to legal obligations.
  • Withdraw consent to marketing communications at any time.
  • File a complaint with us regarding the handling of your Personal Data.

11. Third-Party Links

Our Website may contain links to external websites (such as courier tracking pages or social media). We are not responsible for the privacy practices of third-party sites. We encourage you to read their policies when you leave our Website.

12. Children’s Privacy

Our Website is not directed at individuals under 18 years of age. We do not knowingly collect Personal Data from minors. If we become aware that such information has been provided, we will delete it promptly.

13. Governing Law

This Privacy Policy shall be governed by the laws of the United Arab Emirates. Any disputes shall fall under the exclusive jurisdiction of the courts of Dubai, UAE.

14. Updates to this Policy

We may update this Privacy Policy from time to time. Any revisions will be posted on this page with an updated “Last Updated” date. Continued use of the Website constitutes acceptance of the revised Policy.

15. Contact Us

Orphic Trading
Licensed by International Free Zone Authority (IFZA), Dubai
Email: Orphicbo@gmail.com
Phone: +971 54 713 8818